Introduction

At 1xBet, we are committed to protecting the privacy and personal data of every individual who visits or uses our casino website. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the rights you hold in relation to your personal data. Please read this document carefully before using our services.

Who We Are

This Privacy Policy applies to the online casino services operated under the 1xBet brand. When this policy refers to "we", "us" or "our", it means 1xBet as the data controller responsible for your personal information.

Information We Collect

We may collect and process the following categories of personal data:

• Identity information – such as your full name, date of birth, and government-issued identification details required for age and identity verification.
• Contact information – including your email address, telephone number, and postal address.
• Account information – your username, password (stored in encrypted form), account preferences, and transaction history.
• Financial information – payment method details, deposit and withdrawal records, and any information needed to process financial transactions.
• Technical information – IP address, browser type and version, device identifiers, operating system, and pages visited on our site.
• Usage information – details of how you interact with our website, including games played, session duration, and betting patterns.
• Communications – records of correspondence you send to us, including support queries and feedback.

How We Collect Your Information

We collect personal data through the following means:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or complete any form on our site.
• Automatically via cookies and similar tracking technologies when you browse our website.
• From third-party identity verification and fraud-prevention providers where required to comply with our legal obligations.

How We Use Your Information

We process your personal data for the following purposes:

1. Account management – to create, maintain, and administer your player account.
2. Service delivery – to provide access to our casino games, process transactions, and deliver customer support.
3. Legal compliance – to verify your age and identity, fulfil anti-money-laundering obligations, and comply with responsible gambling requirements.
4. Security and fraud prevention – to detect, investigate, and prevent fraudulent activity and protect the integrity of our platform.
5. Communications – to send you service-related notifications, respond to your enquiries, and, where you have given consent, to send you promotional materials about our offers.
6. Improvement of services – to analyse usage patterns, conduct research, and improve the quality of our website and products.

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contractual necessity – processing required to perform our contract with you, including account registration and transaction processing.
• Legal obligation – processing necessary for compliance with applicable laws and regulations, including anti-money-laundering and responsible gambling rules.
• Legitimate interests – processing carried out for our legitimate business interests, such as fraud prevention and service improvement, where these interests are not overridden by your rights.
• Consent – where you have given us explicit consent to process your data for a specific purpose, such as receiving marketing communications. You may withdraw consent at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytical data about site usage. You may control cookie settings through your browser, though disabling certain cookies may affect the functionality of our site. For full details, please refer to our Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Service providers – third-party companies that assist us in operating our platform, including payment processors, identity verification providers, IT infrastructure suppliers, and customer support tools, all of whom are bound by confidentiality obligations.
• Regulatory and law enforcement authorities – where we are required to do so by law or in response to a lawful request.
• Professional advisers – including lawyers, auditors, and accountants where necessary for our business operations.
• Business transfers – in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or regulatory requirements. Account information is typically retained for the duration of your account relationship with us and for a defined period thereafter as required by applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to request correction of inaccurate or incomplete data.
• Right to erasure – to request deletion of your personal data in certain circumstances.
• Right to restriction – to request that we limit the processing of your data.
• Right to data portability – to receive your data in a structured, commonly used format.
• Right to object – to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent – where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided in the Contact Us section of our website. We will respond to your request within the timeframe required by applicable law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Children

Our services are strictly intended for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect personal data from anyone under the applicable minimum age. If we become aware that we have collected data from an individual who does not meet the minimum age requirement, we will delete that data promptly and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, or if you wish to exercise your data rights, please contact us through the support channels available on the 1xBet website. We take all privacy-related enquiries seriously and will do our best to address your concerns promptly.